Existing customers

 For our valued existing customers, please take note of the following pricing changes:

• SA & NSW / ACT – will see a price change effective 01 July.
• VIC – will see a price change effective 01 Aug.
• QLD – will see a price change effective 12 July.

Despite the pressures over the past 12 months within the wholesale energy market, Next Business Energy are pleased to continue to provide competitive rates to our valued customers.

All customers are notified by mail within the required regulatory timeframes. It is essential to note that despite the rate changes, your existing contract agreements including any discount, will remain unchanged. Visit our website if you wish to review your terms and conditions or obtain more information. Please be aware that exit fees may apply to your site(s). 

Additionally, there may have been updates to our metering and ancillary charges. Visit here (https://nextbusinessenergy.com.au/service-order-charges) for our latest ancillary charges. 

New customers

We are excited to introduce updated pricing and products for new customers, effective from 1st July 2023. Here are the key details:

• Updated VIC FY24 pricing is coming into effect from 01 July.
  • Customers that take this pricing can expect to not see a change until mid-year 2024.
  • Common tariffs range from 3-5% below Victoria Default Offer (VDO).
• Updated NSW & SA pricing (extension of Price Promise offer) until 31 July 2023 (unless changed earlier).
  • We are pleased to extend the current market rates into July, as well as the Price Promise.
  • Underlying rates have not changed; however, any applicable discounts have been removed.
  • Updated reference statements to account for the FY24 Default Market Offer (DMO).

It’s important to note these pricing offers are exclusively available for new customers.

When does this take effect?

The new pricing and products will be available from 1st July 2023. We encourage you to take advantage of these offerings to optimise your energy costs effectively.

Next Business Energy

At Next Business Energy, we are committed to providing our customers with competitive rates and exceptional service. While adjustments to our rates are necessary to align with changing market dynamics, we are dedicated to supporting your cost optimisation efforts. 

If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. We look forward to helping you navigate these pricing changes and achieve energy cost savings that contribute to your business’s success.

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There are a number of factors to consider when you choose to compare business energy plans. Some might seem small but they could save you thousands over time.

Are they business energy specialists?

Business energy customers have different requirements as compared to residential customers. Does your energy retailer understand how your business uses energy? Ensure that when you compare business energy plans that you speak with an energy retailer that are specialists in the business energy sector.

Where in the world can you find their call centre based?

Australian-based call centres are few and far between these days. It’s more common for energy retailers to contract  their customer service overseas, often resulting in frustration for the end user. For a quicker resolution to your enquiry, ensure that your business energy retailer has an Australian-based customer service team. Not only may they help you more effectively, you’re keeping Australians employed in Australia.

Do they offer Tailored Account Management?

“Business energy” is a broad term. In reality, there are thousands of different types of business, all who use and require energy for different purposes. Do any of the retailers shortlisted when you compare business energy plans tailor their energy plans for specific industries? Do they analyse the energy use of a bakery as compared to a mechanics, and tailor their offering specifically for your business? Have a chat with your energy retailer representative and dig a little deeper to discover how they priced the plan they have selected for you.

Uncover the small print.

As with any business contract, there will be terms and conditions that oversee the energy plan proposal that any retailer suggests to you. As a business energy customer you should do your due diligence. Uncover any fees associated to that plan. What are the exit fees? Connection fees? Moving fees? Identify all the fees and speak to your representative about what they mean and how they apply to your plan.

How can they improve?

Businesses should always strive to be better. When you compare business energy plans, analyse each candidate. Determine whether they have any future plans to improve their service to you. If their business stagnates, chances are so will their offering to you.

How will they invest in your future business?

As a business owner or decision maker, you understand that if a business that doesn’t plan for the future, it plans to fail. Ask your shortlisted energy retailers what exciting plans they have for the upcoming quarter. What investments into technology are they are making or what new marketing channels are they exploring? Just like your business, partner with an energy retailer that is excited about the future and is willing to invest in your business.

Taking these points into consideration, ensure you compare business energy plans with your business in mind. Think of your new energy retailer as an extension to your business, a company you can rely on and trust implicitly. There’s so much more to energy companies than the power they generate to keep you in business, so make sure you do your research and choose wisely.

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Next Business Energy understand that our customers are often time poor, so we’ve simplified the process and answered some of your frequently asked questions…

“Do I need to contact my current retailer to advise them of the change?”

Answer: No, the great thing about changing over to Next Business Energy is we look after the transfer process for you. Once you give us your explicit informed consent (EIC) advising us you’d like to transfer over to Next Business Energy, we arrange all the necessary back-end work.

“What are your set up costs?”

Answer: There are no set up costs to transfer your business electricity to Next Business Energy.

“When can I expect my account to start with Next Business Energy?”

Answer: Your account transfers over to Next Business Energy as of your next available meter read date. This may differ client to client. If you’d like to know your next meter read date, please call us on 1300 GO NEXT (1300 46 6398). If you transfer over as part of premise move, your account will start with us from your move-in date.

“What if I change my mind?

Answer: Don’t worry, you have a cooling off period of 10 working days after you give your EIC to decide whether you still want to transfer over to us. If you choose to cancel your transfer, you will revert to your previous energy retailer or you can choose to go to another retailer.

“Will I get charged any exit fees from my current retailer?”

Answer: “In most situations you will not be charged any exit fees by your retailer. If your situation does constitute an exit fee, this should be made clear to you by your existing retailer. Remember, if your current retailer does charge you an exit fee and you choose not to transfer, you have 10 days as your cooling off period.

“Will I need to buy new equipment?”

Answer: No, in most circumstances we will utilise your existing meter and distribution equipment and network. If we do need to install new equipment, we will make this clear to you.

“Will I experience any power loss during the transfer?”

Answer: No, you should not experience any periods of lost electricity while we transfer you over to Next Business Energy. Your supply should not be interrupted.

And, that’s it! Why not compare our plans and see what we have to offer? If you’d like, just upload a current bill and we can perform a FREE quote comparison for you. We will always be honest and upfront because we value our customer’s trust and loyalty.

We would love to welcome you to Next Business Energy.

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